1. What's the estimated shipping time for my order?
The time required to prepare an order for shipping can vary. However, most orders are anticipated to be processed within a span of 1 to 3 business days. We collaborate with a reputable and renowned printing company to ensure each item is meticulously crafted upon demand to ensure the highest quality. After production, shipping times may vary depending on the destination and the chosen shipping method.
2. What about international shipping and delivery?
We're proud to serve customers worldwide, with a special focus on the UK, United States and Australia. Orders are fulfilled through our partnership with a prominent printing company, ensuring efficient deliveries across the globe. However, please keep in mind that international shipping may involve customs clearance procedures in the destination country. This could extend the delivery timeline, with most customs processing taking between one to three days.
3. What payment methods do you accept?
We strive to provide a seamless shopping experience for our customers. We accept all major credit and debit cards through Shopify Payments (Asociado con Stripe), ensuring a secure and hassle-free transaction process. Whether you're shopping from the United States, Uk, Australia, or anywhere else in the world, you can confidently use your preferred card to complete your purchase.
4. Can I cancel or modify my order after it's placed?
Given our commitment to efficient processing and timely deliveries, orders move swiftly through our system once placed. This means that we are unable to accommodate cancellations or modifications once an order has been submitted. Please review your order carefully before finalizing it to ensure accuracy.
5. How can I track my order?
Once your order is dispatched, we will provide you with a tracking number via email. This will allow you to monitor the progress of your shipment and stay updated on its estimated delivery date. For international orders, please note that tracking information may take slightly longer to reflect due to the nature of international shipping.
6. What if my order arrives damaged or is incorrect?
We're dedicated to delivering products that meet the highest standards of quality and accuracy. However, if your order arrives damaged or incorrect, please reach out to our customer support team at firstname.lastname@example.org. Attach images of the damage or any discrepancies, along with your order number, and we'll swiftly resolve the issue to your satisfaction.
7. Do you offer returns or exchanges?
As each item is crafted on-demand, we do not generally offer returns or exchanges based on personal preferences. However, if there are defects or issues with the product you receive, rest assured that we stand behind our products. We will be glad to provide a refund or replacement for items that do not meet our quality standards.
8. Do you offer gift-wrapping or personalized packaging?
We understand the importance of making your gift extra special. While we currently don't offer gift-wrapping services, we're exploring options for personalized packaging in the near future. Keep an eye on our website for any updates or announcements related to gift options.
9. How can I contact your support team?
Our dedicated support team is available during business hours (Monday to Friday) to assist you. For inquiries, concerns, or assistance, you can reach us at email@example.com.
At Jolly Mugs, your satisfaction is our priority, and we're here to ensure that your shopping experience is enjoyable and worry-free.